Terms & Conditions
PYO Birthday Party Minimum Spend
Calli’s Corner have a minimum spend of £15 per painter for birthday parties.
Paint Your Own @ Home Boxes
Pieces must be chosen in store and full payment is due when when pieces are chosen. The box and pieces must be collected within two days of your home event and returned, with the painted pieces, within two!/three. days after the event.
Any packs not returned on the specified day, with no prior arrangement with us, will result in a £10 late return charge. We will attempt to contact you to request it be returned as soon as possible to avoid any further charges. If the pack is still not returned within 3 days you will be charged a further late return fee of £5 per day until it is returned. By purchasing one of our Paint Your Own @ Home Boxes you agree to the above mentioned charges if the conditions of return are not met, without prior arrangement with us.
Please note, we have limited numbers of boxes available and all boxes will be reserved for future bookings based on the day your box was due to be returned, so it is imperative that it returned on the specified day.
Online Shop Purchases To Be Posted Out
All online orders placed before 1pm will be posted out the same day. Orders placed after 1pm will be posted out the next working day.
Orders placed on a Saturday or Sunday will be posted out on the Monday. This does not apply to postage of any commissioned orders that still need to be painted. Turn around time for these will be stipulated within the description of each individual product.
Delivery times are subject to the carrier’s terms of trade. All goods must be checked for damages immediately on receipt of your parcel and any damages reported within 7 days for a replacement to be sent. A photograph showing the damage will be requested. It will be at the discretion of Calli’s Corner as to whether or not a replacement or refund is due.
Ceramics posted out will be at the customers risk as they can not be insured and can get broken, so we prefer not to post ceramic pieces.
Collections:
Pieces usually take 7-10 days to get back and 10-14 days during school holidays. While we endeavour to get pieces out as fast as possible, it can on occasion take longer than expected, depending on size and shapes of pieces to be fired. Similarly, we often get pieces out well before the estimated collection date.
Visiting Us From Afar
Please check all products before heading home, if you have travelled from afar. We will not be held responsible for travel costs or postage to return and recollect items to be repaired, altered or re-fired for whatever the reason may be, when only discovered after returning home.
Deposits:
Birthday parties and groups of 5 or more require a deposit payment of £5 per painter at the time of booking, to secure the booking. This deposit will be deducted from the total invoice on the day of attendance.
Any cancellations must be received with more than two weeks notice for birthday parties or large group bookings of 10 or more and 24 hours for normal painting session bookings of 5 to 9 painters in order to receive a refund of the deposit.
Cancellations received within two weeks for parties or large groups of 10 or more and 24 hours for groups of 5 to 9 painters, will not receive a refund of the deposit but will be offered an opportunity to change the entire booking to another day, pending availability. If they do not wish to change to another date, no refund will be received.
No Shows On The Day!
No shows on the day will require that the number of pieces are still painted, for the number of painters booked for, for all parties and any normal painting sessions booked for 5 or more people.
Alternatively, if you do not wish to paint these pieces on the day, you will be charged the minimum spend of £15 per painter for parties and £10 per painter (our minimum priced piece) for normal painting session bookings of 5 or more people, for those who did not attend in the day, but will receive a voucher to this value to come in and paint the pieces on another occasion, within 3 months. Your deposit will then still be deducted from your invoice on the day.
We believe this to be fair for both yourselves and for Calli’s Corner.
Workshops and Throwing Sessions:
Payment is due in full, for all workshops and throwing sessions, on the day of booking. No refund will be given if a cancellation is received within 1 week of the workshop or throwing session date, however, it can be transferred to another date. Cancellations received within 48 hours or ‘No shows’ on the day will not receive a refund and can not be transferred.
Themed Party Evenings:
Payment is due in full, for all themed events, on the day of booking. No refund will be given if a cancellation is received within 2 weeks of the event date, however, if notice is received up to 48 hours prior to the event, it can be transferred to another Themed Event being held within 6 months of the original event booked. Notice received within 48 hours or ‘No shows’ on the day will not receive a refund and can not be transferred.
Pottery and Afternoon Tea:
Payment is is due in full at the time of booking. We require a notice period of at least 48 hours for bookings, preferably longer to avoid disappointment.
Notice of cancellation within 48 hours will not receive any refund.
Pottery and Pint Evening:
Payment is due in full at the time of booking. Notice of cancellation within 48 hours will not receive a a refund and cannot be transferred.
Damages:
Due to the nature of ceramics, some pieces may have flaws or even cracks after firing. In such cases, customers will be notified and asked to return to paint a new piece. If they are not able to return at the time they will receive a credit for future use. No refunds are offered due to breaks, cracks or flaws in the finished product which are beyond our control and are simply naturally occurring imperfections in ceramics.
Damages or imperfections may be discovered after collection, despite careful checks by our staff members when packaging pieces. We are only human after all. In cases where we are fault, compensation will be discussed with you at the time. We will, however, not compensate for travel to and from us to return items that need repairing, especially when you have travelled from far. The onus is on customers to please check all pieces/products before travelling home, especially when traveling from afar (See ‘Collections’ above).
Non Collection:
Pieces not collected within 6 weeks of customers receiving notice to collect, will be discarded.