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Glazed Ceramic Take Home Packs

The purchase of one of our Take Home Packs is subject to the collection and drop off terms as stipulated on our Glazed Ceramic Take Home Packs page. Packs must be collected in the time frame specified so as to allow for the permitted time permitted before the pack must be returned. If collected late, the permitted time will remain the same giving you less time to paint your chosen pieces before returning the pack on the specified day.

Any packs not returned on the specified day, with no prior arrangement with us, will result in a £20 late return charge.  We will attempt to contact you to request it be returned as soon as possible to avoid any further charges. If the pack is still not returned within 3 days you will be charged a further late return fee of £5 per day until it is returned. By purchasing one of our Paint Your Own @ Home Packs you agree to the above mentioned charges if the conditions of return are not met, without prior arrangement with us. Payment of these charges will be due within two weeks of receipt of the invoice.

Please note, we have limited numbers of packs available and all packs will be reserved for future bookings based on the day your pack was due to be returned, so it is imperative that it returned on the specified day.

Online Shop purchases to be posted out

All online orders placed before 1pm Monday, Thursday and Friday, will be posted out the same day. Orders placed after 1pm will be posted out the next working day.
Orders placed before 1pm on a Tuesday will be posted out that day. Orders placed after 1pm or on a Wednesday will be posted out on the Thursday, as we are closed on a Wednesday.
Orders placed on a Saturday or Sunday will be posted out on the Monday.
Delivery times are subject to the carrier’s terms of trade. All goods must be checked for damages immediately on receipt of your parcel and any damages reported within 7 days for a replacement to be sent. A photograph showing the damage will be requested. It will be at the discretion of Calli’s Corner as to whether or not a replacement or refund is due.

1st Class Postage-1-2 days

under 1.5kg- Small Parcel £3.30                   Under 2Kg -Medium Parcel £5.90                     2-4.9kg – £9.50                                                        5-9.9kg-  ££15.95

2nd Class Postage 3-5 days

under 1.5kg – Small Parcel £3.30.                under 2Kg -Medium Parcel £5.20                      2-4.9kg- £5.50                                                        5-9.9kg- £9.50

 Returns will be accepted if returned in its original condition and original packaging, within 7 days of purchase, with a full refund less the delivery charges.

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Collections:

Pieces usually take 7 days to get back and 7-10 days during school holidays. While we endeavour to get pieces out as fast as possible, it can on occasion take longer than expected, depending on size and shapes of pieces to be fired. Similarly, we often get pieces out well before the estimated collection date.

Deposits:

Birthday parties and groups of 6 or more require a deposit payment of £5 per person at the time of booking. This deposit is non refundable for cancellations received within 2 weeks of the date booked for birthday parties and 24 hours for normal session bookings, however they can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.

There will be no refund offered for Individuals that do not arrive for a party. The birthday child can, however, bring that individual to paint their piece on another day, within 2 weeks of the party, or paint another piece themselves.

Workshops:

Payment is due in full, for all workshops, on the day of booking. No refund will be given if a cancellation is received within 1week of the workshop date, however, it can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.

Damages:

Due to the nature of ceramics, some pieces may have flaws or even cracks after firing. In such cases, customers will be notified and asked to return to paint a new piece. If they are not able to return at the time they will receive a credit for future use. No refunds are offered due to breaks, cracks or flaws in the finished product which are beyond our control and are simply naturally occurring imperfections in ceramics.

Non Collection:

Pieces not collected within 2 months of customers receiving notice to collect, will be discarded.