Pieces usually take 7 days to get back and 7-10 days during school holidays. While we endeavour to get pieces out as fast as possible, it can on occasion take longer than expected, depending on size and shapes of pieces to be fired. Similarly, we often get pieces out well before the estimated collection date.
Birthday parties and groups of 6 or more require a deposit payment of £5 per person at the time of booking. This deposit is non refundable for cancellations received within 2 weeks of the date booked for birthday parties and 24 hours for normal session bookings, however they can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.
There will be no refund offered for Individuals that do not arrive for a party. The birthday child can, however, bring that individual to paint their piece on another day, within 2 weeks of the party, or paint another piece themselves.
Payment is due in full, for all workshops, on the day of booking. No refund will be given if a cancellation is received within 1week of the workshop date, however, it can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.
Due to the nature of ceramics, some pieces may have flaws or even cracks after firing. In such cases, customers will be notified and asked to return to paint a new piece. If they are not able to return at the time they will receive a credit for future use. No refunds are offered due to breaks, cracks or flaws in the finished product which are beyond our control and are simply naturally occurring imperfections in ceramics.
Pieces not collected within 2 months of customers receiving notice to collect, will be discarded.