Terms & Conditions
PYO Birthday Party and Groups of 10 or more Minimum Spend
Calli’s Corner have a minimum spend of £15 per painter for birthday parties and groups of 10 or more.
Paint Your Own @ Home Boxes
Pieces must be chosen in store and full payment is due when when pieces are chosen. The box and pieces must be collected within two days of your home event and returned, with the painted pieces, within two!/three. days after the event.
Any packs not returned on the specified day, with no prior arrangement with us, will result in a £10 late return charge. We will attempt to contact you to request it be returned as soon as possible to avoid any further charges. If the pack is still not returned within 3 days you will be charged a further late return fee of £5 per day until it is returned. By purchasing one of our Paint Your Own @ Home Boxes you agree to the above mentioned charges if the conditions of return are not met, without prior arrangement with us.
Please note, we have limited numbers of boxes available and all boxes will be reserved for future bookings based on the day your box was due to be returned, so it is imperative that it returned on the specified day.
Please Note: any unpainted pieces can not be returned for a refund. These will be clear glazed to a white glaze finish for you.
Collections:
Pieces usually take 7-10 days to get back and 10-14 days during school holidays. While we endeavour to get pieces out as fast as possible, it can on occasion take longer than expected, depending on size and shapes of pieces to be fired. Similarly, we often get pieces out well before the estimated collection date.
Visiting Us From Afar
Please check all products before heading home, if you have travelled from afar. We will not be held responsible for travel costs or postage to return and recollect items to be repaired, altered or re-fired for whatever the reason may be, when only discovered after returning home.
Deposits:
PYO Birthday parties and groups of 5 or more require a deposit payment of £5 per painter at the time of booking, to secure the booking. This deposit will be deducted from the total invoice on the day of attendance.
Parties and Groups of 10 or more:
Any cancellations received up to two weeks before, will receive a full refund of the deposit paid.
Cancellations received between 48hours and two weeks before will not receive a refund but will receive a voucher to the value of the deposit paid by those no longer attending, to be redeemed at a pottery painting session within three months. In the case of a cancellation of the entire booking, this can be rescheduled to another date within three months.
Cancellations received within 48 hours and no shows on the day will not receive a refund of their deposit or transfer to another date. The full number of pieces for the number of painters booked must also still be painted. They can either paint these on the day or we can provide a voucher to the value of the £15 minimum spend per painter not attending, which will be included in their invoice on the day. The voucher must then be redeemed against a pottery painting session within three months.
Bookings of 5 to 9 painters.
Cancellations received more than 48 hours before will receive a full refund of their deposit.
Cancellations received within 48 hours or no shows on the day will not receive a refund.
We believe this to be fair for both yourselves and for Calli’s Corner.
In Studio Workshops and Throwing Sessions:
Payment is due in full, for all workshops and throwing sessions, on the day of booking. No refund will be given if a cancellation is received within 1 week of the workshop or throwing session date, however, it can be transferred to another date. Cancellations received within 48 hours or ‘No shows’ on the day will not receive a refund and can not be transferred.
Themed Event Evenings:
Payment is due in full, for all themed events, on the day of booking. No refund will be given if a cancellation is received within 2 weeks of the event date, however, if notice is received up to 48 hours prior to the event, it can be transferred to another Themed Event being held within 6 months of the original event booked. Notice received within 48 hours or ‘No shows’ on the day will not receive a refund and can not be transferred.
Pottery and Afternoon Tea:
Payment is is due in full at the time of booking. We require a notice period of at least 2 days for bookings (3 days for Sunday bookings), preferably longer to avoid disappointment.
No refund will be given if a cancellation is received within 1 week of the session DATE, however, it can be transferred to another date if notice is received more than 3 days (4 days for Sunday bookings) before the booking date.
Notice within 3 days (4 days for Sunday bookings) of the booking DATE and no shows on the day will not receive a refund and the booking cannot be transferred.
The Light (Redhill)- Pottery and Pint Evening:
No refunds of £10 pottery painting tickets or £25 workshop tickets will be given if a cancellation is received within 1 week and 48 Hours of the booked date, however, it can be transferred to another date. Cancellations received within 48 hours or ‘No shows’ on the day will not receive a refund and cannot be transferred.
Friday Family and Pet Pottery Painting and Board Games Evenings
Cancellations & No-Shows
A full refund of the £5 ticket will be offered for cancellations received up to one week before.
- Between one week and 48 hours’ notice: You can transfer your ticket purchased to another Friday Evening within 3 months.
- Less than 48 hours’ notice or no-shows on the day: Unfortunately, tickets are non-refundable and non-transferable.
Saturday Adult Pottery Painting and Board Games Evenings
Cancellations & No-Shows
A full refund of the £5 ticket will be offered for cancellations received up to one week before.
- Between one week and 48 hours’ notice: You can transfer your ticket purchased to another Saturday Adult Evening within 3 months.
- Less than 48 hours’ notice or no-shows on the day: Unfortunately, tickets are non-refundable and non-transferable.
Why We Do This
Our studio is small and snug — every seat counts! Your deposit or advance payment helps us make sure we can run these relaxed, creative evenings fairly for everyone.
Thank you for understanding and for supporting a small, independent business
Damages:
Due to the nature of ceramics, some pieces may have flaws or even cracks after firing. In such cases, customers will be notified and asked to return to paint a new piece. If they are not able to return at the time they will receive a credit for future use. No refunds are offered due to breaks, cracks or flaws in the finished product which are beyond our control and are simply naturally occurring imperfections in ceramics.
Damages or imperfections may be discovered after collection, despite careful checks by our staff members when packaging pieces. We are only human after all. In cases where we are fault, compensation will be discussed with you at the time. We will, however, not compensate for travel to and from us to return items that need repairing, especially when you have travelled from far. The onus is on customers to please check all pieces/products before travelling home, especially when traveling from afar (See ‘Collections’ above).
Non Collection:
Pieces not collected within 6 weeks of customers receiving notice to collect, will be discarded.