Terms & Conditions
Paint Your Own @ Home Boxes
Pieces must be chosen in store and full payment is due when when pieces are chosen. The box and pieces must be collected within two days of your home event and returned, with the painted pieces, within two days after the event.
Any packs not returned on the specified day, with no prior arrangement with us, will result in a £10 late return charge. We will attempt to contact you to request it be returned as soon as possible to avoid any further charges. If the pack is still not returned within 3 days you will be charged a further late return fee of £5 per day until it is returned. By purchasing one of our Paint Your Own @ Home Boxes you agree to the above mentioned charges if the conditions of return are not met, without prior arrangement with us.
Please note, we have limited numbers of boxes available and all boxes will be reserved for future bookings based on the day your box was due to be returned, so it is imperative that it returned on the specified day.
Online Shop Purchases To Be Posted Out
All online orders placed before 1pm will be posted out the same day. Orders placed after 1pm will be posted out the next working day.
Orders placed on a Saturday or Sunday will be posted out on the Monday. This does not apply to postage of any balloon orders that need to be created and commissioned orders that still need to be painted. Turn around time for these will be stipulated within the description of each individual product.
Delivery times are subject to the carrier’s terms of trade. All goods must be checked for damages immediately on receipt of your parcel and any damages reported within 7 days for a replacement to be sent. A photograph showing the damage will be requested. It will be at the discretion of Calli’s Corner as to whether or not a replacement or refund is due.
Ceramics posted out will be at the customers risk as they can not be insured and can get broken, so we prefer not to post ceramic pieces.
Pieces usually take 7-10 days to get back and 10-14 days during school holidays. While we endeavour to get pieces out as fast as possible, it can on occasion take longer than expected, depending on size and shapes of pieces to be fired. Similarly, we often get pieces out well before the estimated collection date.
Visiting Us From Afar
Please check all products before heading home, if you have travelled from afar. We will not be held responsible for travel costs or postage to return and recollect items to be repaired, altered or re-fired for whatever the reason may be, when only discovered after returning home.
Birthday parties and groups of 6 or more require a deposit payment of £5 per person at the time of booking. This deposit is non refundable for cancellations received within 2 weeks of the date booked for birthday parties and 24 hours for normal session bookings, however they can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.
There will be no refund offered for Individuals that do not arrive for a party. The birthday child can, however, bring that individual to paint their piece on another day, within 2 weeks of the party, or paint another piece themselves.
Payment is due in full, for all workshops, on the day of booking. No refund will be given if a cancellation is received within 1week of the workshop date, however, it can be transferred to another date. ‘No shows’ on the day will not receive a refund and can not be transferred.
Due to the nature of ceramics, some pieces may have flaws or even cracks after firing. In such cases, customers will be notified and asked to return to paint a new piece. If they are not able to return at the time they will receive a credit for future use. No refunds are offered due to breaks, cracks or flaws in the finished product which are beyond our control and are simply naturally occurring imperfections in ceramics.
Damages or imperfections may be discovered after collection, despite careful checks by our staff members when packaging pieces. We are only human after all. In cases where we are fault, compensation will be discussed with you at the time. We will, however, not compensate for travel to and from us to return items that need repairing, especially when you have travelled from far. The onus is on customers to please check all pieces/products before travelling home, especially when traveling from afar (See ‘Collections’ above).
Pieces not collected within 6 weeks of customers receiving notice to collect, will be discarded.